Products
Shelli Full ERP and point of sale for stores, supermarkets and restaurants.Shelli Cloud Your point of sale in the cloud, with nothing to install.Shelli Menu Your menu as a PDF, at a link that never changes.Solutions
Custom development Software designed around your operation, not the other way round.Technology talent The right engineers, working inside your team.Choose language
These terms govern your use of the drafit.net website and of any software, subscription, development work or staffing service provided by Draf IT Services. A signed contract, order form or statement of work always takes precedence over anything written here; these terms fill in everything that document does not cover.
Please read section 4 carefully. It sets out which data is your responsibility and which is ours, and that distinction is the single most important thing in this document.
By using this website, installing our software, subscribing to one of our services or accepting a proposal from us, you accept these terms on behalf of yourself and of the organisation you represent, and you confirm you have authority to do so.
If you do not accept them, do not use the website or the services.
Draf IT Services is a software company registered in Bogotá, Colombia. We provide licensed software installed on infrastructure you control, subscription services hosted by us, custom software development, and the placement of technical personnel.
This website is informational. Nothing on it is an offer, a quotation or a binding commitment, and prices, features and availability described here may change without notice. Purchases happen on each product's own site or through a signed agreement.
Our software is licensed, not sold. Subject to payment and to these terms, we grant you a non-exclusive, non-transferable, revocable licence to use it for your own business operations, limited to the businesses, stores, devices and users your plan covers.
You may not: sublicense, rent, resell or provide the software as a service to third parties without our written agreement; exceed the licensed number of businesses, stores or devices; reverse engineer, decompile or attempt to derive source code except where that restriction is void under applicable law; remove or obscure ownership notices; or circumvent licensing, activation or usage controls.
We may verify licence compliance through the software's own activation and telemetry, and may suspend licences that exceed what was purchased.
You own your data. We claim no ownership over the information you enter into our software, and we do not sell it, rent it or use it to train anything.
When our software is installed on your own equipment, servers or infrastructure — which is the normal arrangement for Shelli — that data is stored by you, under your exclusive control, and it is your responsibility. That includes physical and network security, operating system and antivirus updates, user accounts and passwords, access control, electrical supply and hardware condition, and above all backups. We have no access to that environment and no ability to recover data from it. We are not liable for loss, corruption, theft, ransomware, hardware failure or unauthorised access affecting systems you control.
You are responsible for the lawfulness of the data you process, for obtaining any consent your customers' or employees' personal data requires, and for your own tax, accounting, invoicing and record-keeping obligations. Our software is a tool; it does not make you compliant.
Where we host data for you — Shelli Cloud, or a central server we operate on your behalf — we encrypt sensitive data in transit and at rest, restrict access to personnel who need it, and apply reasonable technical and organisational measures to protect it.
No system is absolutely secure, and we do not warrant that ours cannot be breached. Our responsibility is to apply the measures described above; it is not a guarantee against every possible attack.
Even for hosted services, you remain responsible for your own user accounts, credentials, permission assignments and for the actions of anyone you grant access to. Access obtained with valid credentials is treated as authorised by you.
For software installed on your infrastructure, backups are entirely your responsibility. We can advise on a backup strategy and configure one during installation if you ask, but we do not monitor it, we are not notified when it fails, and we cannot restore what was never backed up.
For services we host, we perform routine backups as part of the service. We still recommend keeping your own periodic exports; backups reduce risk, they do not eliminate it.
We aim for continuous availability of hosted services but do not commit to a specific uptime level unless a separate service level agreement says so. Planned maintenance may cause interruptions, and we will give reasonable notice where practicable.
Support is delivered in the channels, hours and volume your plan or contract defines. Installation visits, training and work outside that scope are billed separately at the rates agreed with you.
We may update, improve, change or discontinue features. Where a change materially reduces functionality you are paying for, we will give reasonable notice. We are not obliged to keep supporting operating systems, devices or database versions that their own vendors no longer support.
Subscriptions are billed in advance, monthly or annually, and renew automatically for the same period unless cancelled before the renewal date. Fees are exclusive of taxes, which are added where the law requires.
Annual payments are not refundable pro rata on early cancellation unless your contract says otherwise. Prices may be adjusted at renewal with prior notice.
If an invoice remains unpaid past its due date, we may suspend access to hosted services and to licence activation after notifying you. Suspension does not erase your data; termination for non-payment may, after the export window in section 12.
Our software may connect to services we do not operate: payment gateways, electronic invoicing providers, tax authorities, banks, marketplaces, messaging services and hosting providers. We integrate with them in good faith but we do not control them, and we are not responsible for their outages, rejections, rule changes, fees or errors.
Where electronic invoicing or tax reporting is involved, meeting the requirements of your tax authority is your obligation. We will make reasonable efforts to keep integrations current, but a change in official rules is not a breach by us.
All rights in our software, source code, designs, documentation, trade marks and the Shelli product names belong to Draf IT Services and remain ours. Nothing in these terms transfers ownership of them.
For custom development, ownership of the deliverables is defined in the corresponding contract or statement of work. Unless that document says otherwise, our pre-existing components, libraries, frameworks and know-how remain ours and are licensed to you for use within the delivered work.
If you send us ideas, feedback or feature requests, you grant us a free, perpetual right to use them without obligation or compensation.
The software and services are provided "as is" and "as available". To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the software will be free of defects or interruptions, or that it will meet requirements we have not agreed to in writing.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive or consequential damages, nor for loss of profit, revenue, business, goodwill, or for loss or corruption of data stored on infrastructure you control.
Our total aggregate liability arising out of or relating to the software and services is limited to the amounts you actually paid us for the affected service in the twelve months preceding the event giving rise to the claim.
Nothing here excludes liability that cannot be excluded by law, including liability for fraud or wilful misconduct.
Either party may end a subscription effective at the end of the current billing period. We may suspend or terminate immediately in case of non-payment, breach of the licence terms, or use that is unlawful or that threatens the security of our systems or other customers.
On termination of a hosted service, you have thirty calendar days to request an export of your data in a standard format. After that period we may delete it permanently. Data on your own infrastructure is unaffected by termination and stays with you.
The sections on intellectual property, warranties, liability and governing law survive termination.
We may update these terms. The version published on this page is the one in force, and the date at the top shows when it last changed. For changes that materially affect your rights we will give reasonable notice through the service or by email. Continuing to use the software or services after a change means you accept the updated terms.
These terms are governed by the laws of the Republic of Colombia. Any dispute will be submitted to the competent courts of Bogotá D.C., without prejudice to consumer protection rules that grant you a different forum.
If any provision is held invalid or unenforceable, the rest remains in force and the invalid provision is to be read as narrowly as needed to make it valid.
Questions about these terms: hello@drafit.net.